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Help Center

Help Center

Why are some of my skins not accepted?

First, please make sure your item is not affected by the 7-day trade lock after trading. Some items are not accepted because:

  • They are too low-value
  • The items’ price is unstable
  • We already have too many of your item(s) in stock

If you have any other questions, please contact us via our Live Chat!

How do we price skins?

Item values are calculated based on their Steam Market price. Some items may have lower prices because of low volume or price volatility. We always try to offer you the best price possible for your items!

What cashout methods are available?

We offer a wide range of methods by which you can withdraw your funds. These consist of the following:


If we currently don’t offer your preferred withdrawal method, please let us know via our Live Support. If we see an increased demand, we will do our best to add these methods as soon as possible.

How long must I wait for my payment?

All Crypto Currency payments are sent almost instantly and can be tracked during the blockchain confirmations.

For online wallets please expect up to one hour delay due to transaction verifications.

Bank Transfer & Credit Card load can take up to 7 days for your banking institution to clear.

How do I use the Steam Mobile App?

All Steam Accounts need to be verified using the Steam Guard Mobile Authenticator to trade items with others. You can download the Steam app on both iOS and Android.

  • Download the app on your chosen platform.
  • Next, you will need to sign in and confirm the device (as shown below):
    Steam Mobile App: Sign InSteam Mobile App: Steam Guard Activation
  • After you’ve logged into your account you will need to activate Steam Authenticator on Steam Guard (as shown below):
    Steam Mobile App: Steam Guard ButtonSteam Mobile App: Authentication
  • To enable the Authenticator you need to complete the SMS activation.
    Steam Mobile App: Code VerificationSteam Mobile App: Steam Guard Code

Please note that after enabling Steam Guard Authenticator on your account, you will not be able to sell your skins for up to 15 days. After this time you will be free to sell your skins and get money instantly with Skinomat.

What are my Steam Account requirements?

Your account must be in good standing without any trade or community bans. Please also take note of any Steam temporary trade restrictions that may occur because of recent account changes.

To trade items your account needs to be linked to a phone number via the Steam Guard Mobile Authenticator, which can be downloaded from the Steam website.

Make sure you have added a correct Trade URL on Skinomat so we can load your inventory.

Steam: Trade URL

Also, make sure your inventory and profile privacy settings are set to Public. Check out your Steam Privacy Settings

Steam: Privacy Settings
I sell many items per month, can you give me a better rate?

Are you selling huge amounts of items monthly?

We can offer you better conditions and bonuses when working long term. Please contact us via [email protected] to get in touch with a personal account manager.